Refunds and exchanges must be returned within 14 days from dispatch date.
Refunds and exchanges eligibility:
- Product is unworn and with original tags still intact
- Product is in its original packaging
-There is no damage to the product
-There is no alterations like engraving, personalisation, adjustments etc
- We're unable to accept returns on earring products due to hygiene reasons
- Product is not missing any diamonds or gemstones
-Custom made products may not be returned or exchanged
Our Policy
Refunds must be credited to original payment source
Refunds will not always be processed on same day, allow us a certain amount of days to process this
We reserve the right to reject a return or exchange if our criteria is not met, and therefore we are not liable to repair, replace or refund the item.
The Process
Please email or contact us before posting the product to us
We are unable to accept responsibility for the non-arrival of returned goods and therefore we recommend that items be sent by recorded delivery Postal fees are non refundable and you will be responsible for the cost of shipping your item back
Once the item is received we will inspect the item and notify you
If your return is approved we will initiate a refund and you will receive your refund as soon as we can and are open
Contact
Please contact us if you have any questions, we're here to help and will try our best to assist you